hotel policies

Reservation deposit and cancellation Policies

    For Stays in the Winter and Spring Skiing Seasons:
    • 50% deposit of room, tax & resort fee upon booking
    • 30 day advance notice cancellation policy for rooms
    • 60 day advance notice cancellation policy for suites
    • Final 50% due 30 days prior to arrival; non-refundable within 30 days for rooms
    • Final 50% due 60 days prior to arrival; non-refundable within 60 days for suites
    • 60 day policy applies when booking a suite and the connecting rooms
For Stays over the Christmas Holiday, Presidents’ Weekend, and Spring Break
  • 50% deposit of room, tax & resort fee upon booking
  • 60 day advance notice cancellation policy
  • Final 50% due 60 days prior to arrival; non-refundable within 60 days

    For Spring and Fall Off Season Stays:

    • 50% deposit of room, tax & resort fee upon booking
    • 7 day advance notice cancellation policy; non-refundable within 7 days

For Summer Stays, after Food and Wine Classic through Labor Day Weekend:

  • 50% deposit of room, tax & resort fee at time of booking
  • Final 50% deposit of room and tax 30 days prior to arrival date, non-refundable within 30 days; 60 days for suites
  • 30 day advance notice cancellation policy

            HOTEL POLICIES


            Bedding Requests:
            • All Town Side, Mountain Side, Premium Town Side and Premium Mountain Side Rooms are furnished with either (1) King Bed or (2) Queen Beds. 
            • Requests are accepted at the time of booking, but cannot be guaranteed.
            • King Beds are only guaranteed in Suite accommodations.
            Connecting Rooms:
          • There is very limited availability for connecting rooms. Requests will be taken but can not be guaranteed.
          • Please make a request for connecting rooms by calling Reservations at 855-920-4600.
            Number of People per Accommodation:
            • There is a Maximum occupancy of 4 persons per room, due to safety reasons.
            Rollaway Beds:
            • Advanced reservations are recommended, as supplies are limited.
                Check-In Time:
                • Guaranteed Check In is available beginning at 4 p.m.
                • Early arrival is accommodated where possible but cannot be guaranteed.
                • Luggage storage and use of facilities is available should room not be ready on arrival.
                  Check-Out Time:
                  • Check Out Time is 12 Noon.

Goodies Goodies Goodie

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Summer Adventures
Sunny skies and blooming wildflowers set the ideal atmosphere for a Summer Adventure in Aspen! Cast your line into any of the Valley's Gold Medal Waters, elevate your perspective with an off road tour to the top of Aspen Mountain, or venture on a stargazing tour with our expert guide.
conde nast readers choice awards
Conde Nast Traveler Readers' Choice Awards
Voting for the Conde Nast Traveler Readers' Choice Awards is live, now through July 1. Cast your vote for your favorite hotels, resorts, destinations, and much more. Vote now at www.cntraveler.com/rca/vote.
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4th Of July
Locals and visitors honor the nation's birthday with a parade, kids' carnival, live music, picnics, spectacular fireworks, and more. Join us in element 47 for a special lunch from 11:30 am - 2:30 pm and a BBQ dinner at Ajax Tavern from 6 pm - 10 pm.


The Little Nell