hotel policies

Reservation deposit and cancellation Policies

    For Stays in the Winter and Spring Skiing Seasons:
    • 50% deposit of room, tax & resort fee upon booking
    • 30 day advance notice cancellation policy for rooms
    • 60 day advance notice cancellation policy for suites
    • Final 50% due 30 days prior to arrival; non-refundable within 30 days for rooms
    • Final 50% due 60 days prior to arrival; non-refundable within 60 days for suites
    • 60 day policy applies when booking a suite and the connecting rooms
For Stays over the Christmas Holiday, Presidents’ Weekend, and Spring Break
  • 50% deposit of room, tax & resort fee upon booking
  • 60 day advance notice cancellation policy
  • Final 50% due 60 days prior to arrival; non-refundable within 60 days

    For Spring and Fall Off Season Stays:

    • 50% deposit of room, tax & resort fee upon booking
    • 7 day advance notice cancellation policy; non-refundable within 7 days

For Summer Stays, after Food and Wine Classic through Labor Day Weekend:

  • 50% deposit of room, tax & resort fee at time of booking
  • Final 50% deposit of room and tax 30 days prior to arrival date, non-refundable within 30 days; 60 days for suites
  • 30 day advance notice cancellation policy

            HOTEL POLICIES


            Bedding Requests:
            • All Town Side, Mountain Side, Premium Town Side and Premium Mountain Side Rooms are furnished with either (1) King Bed or (2) Queen Beds. 
            • Requests are accepted at the time of booking, but cannot be guaranteed.
            • King Beds are only guaranteed in Suite accommodations.
            Connecting Rooms:
          • There is very limited availability for connecting rooms. Requests will be taken but can not be guaranteed.
          • Please make a request for connecting rooms by calling Reservations at 855-920-4600.
            Number of People per Accommodation:
            • There is a Maximum occupancy of 4 persons per room, due to safety reasons.
            Rollaway Beds:
            • Advanced reservations are recommended, as supplies are limited.
                Check-In Time:
                • Guaranteed Check In is available beginning at 4 p.m.
                • Early arrival is accommodated where possible but cannot be guaranteed.
                • Luggage storage and use of facilities is available should room not be ready on arrival.
                  Check-Out Time:
                  • Check Out Time is 12 Noon.

Goodies Goodies Goodie

jean george vongerichten and cedric vongerichten guest chef dinner
Jean-Georges and Cedric Vongerichten Guest Chef Dinner
World-renowned chef and restaurateur Jean-Georges Vongerichten and his son, Cedric, will take over element 47 for a one night only, four-course dinner. Jean-Georges operates a myriad of four- and five-star restaurants worldwide, and Cedric helms the kitchen at Perry St in New York City.
Vote in the 2017 Travel + Leisure World's Best Awards
Travel + Leisure World's Best Awards
We'd be honored to earn your vote in Travel + Leisure's World Best Awards. Vote for the greatest islands, cities, hotels, cruise lines, airports, and more. Voting is open until March 5. Please visit www.travelandleisure.com/worlds-best to vote.
chair 9 apres ski goodie
Chair 9 Apres-Ski Bar
Your reward for putting in a hard day on the mountain. Drop-in for beer, wine, cocktails and bar fare from 3 pm - 9 pm, and enjoy DJs daily from 4 pm - 7 pm and football on big game days.


The Little Nell