The Little Nell’s Nurturing + Safety Program
We look forward to welcoming you back to The Little Nell where our main priority is to provide for the health and wellbeing of you, our guests, and our employees who take pride in taking care of you. We are prepared to deliver a relaxing getaway complete with the personalized service for which The Little Nell is known and, to that end, we have created The Little Nell’s Nurturing + Safety Program, which is outlined below.Please note, the following policies and procedures are subject to change based on guidance from the Centers for Disease Control (CDC) and health authorities. Stay up-to-date on Pitkin County's Covid-19 guidelines. Should you require medical assistance in Aspen, please contact the award-winning Aspen Valley Hospital at (970) 925-1120.
Please review our policies & procedures below prior to your stay at The Little Nell.
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- If you notice symptoms related to Covid-19 prior to your arrival, please let us know so we may assist with rescheduling your visit.
- If you experience symptoms of Covid-19 during your visit, please let us know so we may assist with finding an appropriate provider to care for you. We would also ask that you avoid all common area of the building and in-person interactions with staff and fellow guests.
- State and local orders require that individuals who test positive for or have been exposed to COVID-19, while in Colorado, will need to extend their stay at their own expense to complete isolation or quarantine requirements. -
- The property has been deep cleaned and sanitized.
- The frequency of cleaning and sanitizing by our housekeeping team has been increased in all public spaces with an emphasis on frequent contact surfaces.
- Hand sanitizer stations are conveniently located throughout the property for guest and employee use.
- Acrylic barriers have been placed in frequent interaction locations including the front desk, concierge desk and hotel bars.
- A Nurturing + Safety Welcome Kit with a disposable face mask, hand sanitizer and sanitizing wipes will be placed in each guest room for additional comfort and convenience.
- Staff and guests are not permitted to be present in a guest room or suite simultaneously. -
- Guests are given the option for remote pre-check-in, thereby avoiding a front desk check-in. Text communications offer another convenient way for guests to correspond with the front desk.
- With our guests convenience + safety in mind, we are pleased to offer an option for a digital hotel key through the app, JustIN Mobile. Prior to arrival guests can download JustIN Mobile for easy use once on property.
- The evening before departure, a copy of the folio will be emailed to the guest and placed under their door. The guest is informed we will charge the card on file.
- Guests are required to make a reservation for luggage removal and to place items near the door to allow for social distancing. Bell staff will remove luggage while wearing gloves and a mask. -
- All transportation requires a reservation, which can be made by text, email or phone call.
- Drivers will be assigned a vehicle and will sanitize the vehicle after each ride.
- No guests will be permitted in the front passenger seat.
- All vehicles will be electrostatically cleaned before being parked.
- All vehicles will be sanitized prior to being returned from valet to guest. -
- Housekeeping service is provided twice daily.
- If service is declined by the guest, cleaning products and fresh linens can be provided upon request. Soiled linen bags will be provided and trash will be removed daily.
- Guest(s) may not be present in the room during daily service or turn down service.
- Housekeepers are allotted additional time to clean and sanitize each room.
- Housekeepers are assigned a floor and room range. The intent is to keep staff concentrated to smaller work zones.
- Housekeepers are required to wear gloves and masks.
- All guest bedding and linen items such as pillow protectors, mattress pads, and duvet inserts will be changed according to normal policy after each stay. -
- The Little Nell's dining outlets, Element 47, Ajax Tavern and The Wine Bar are open at full capacity. Reservations are recommended.
- Masks are optional for vaccinated guests and recommended for those unvaccinated.
- The Sundeck atop Aspen Mountain opens July 2 for indoor and outdoor dining.
- In-Room Dining, is available for hotel guests 24-hours a day.
- The Little Nell’s signature complimentary mini-bar will continue to be available. Items will be sanitized prior to being placed in room.
- Non-hotel guests may order food to-go from our meal takeout service, Nourish by The Nell.
- Electronic menus are available to view on personal devices.
- Surfaces are sanitized with increased regularity. -
The Health Center / Fitness Center
- Fitness room, locker rooms, steam rooms and showers are open.
- Housekeeping will clean the locker rooms every hour on the hour.
- Additional cleaning wipes will be placed throughout the Health Center for guest use.
- Massages are available in the Health Center and in-room.
- Facials currently are not available in the Health Center or in-room.
Pool and Hot Tub
- An attendant will sanitize chairs and tables before and after each shift and between each guest use.
- An attendant will ensure towels and robes are removed promptly when not in use.
- Hand sanitizer stations will be placed near each entry.
- High touch areas are sanitized hourly.
Nell Adventures
- Nell Adventures are available. Please contact the Adventure Shop to book summer adventures.
-
- If you notice symptoms related to Covid-19 prior to your arrival, please let us know so we may assist with rescheduling your visit.
- If you experience symptoms of Covid-19 during your visit, please let us know so we may assist with finding an appropriate provider to care for you. We would also ask that you avoid all common area of the building and in-person interactions with staff and fellow guests.
- State and local orders require that individuals who test positive for or have been exposed to COVID-19, while in Colorado, will need to extend their stay at their own expense to complete isolation or quarantine requirements. -
- The property has been deep cleaned and sanitized.
- The frequency of cleaning and sanitizing by our housekeeping team has been increased in all public spaces with an emphasis on frequent contact surfaces.
- Hand sanitizer stations are conveniently located throughout the property for guest and employee use.
- Acrylic barriers have been placed in frequent interaction locations including the front desk, concierge desk and hotel bars.
- A Nurturing + Safety Welcome Kit with a disposable face mask, hand sanitizer and sanitizing wipes will be placed in each guest room for additional comfort and convenience.
- Staff and guests are not permitted to be present in a guest room or suite simultaneously. -
- Guests are given the option for remote pre-check-in, thereby avoiding a front desk check-in. Text communications offer another convenient way for guests to correspond with the front desk.
- With our guests convenience + safety in mind, we are pleased to offer an option for a digital hotel key through the app, JustIN Mobile. Prior to arrival guests can download JustIN Mobile for easy use once on property.
- The evening before departure, a copy of the folio will be emailed to the guest and placed under their door. The guest is informed we will charge the card on file.
- Guests are required to make a reservation for luggage removal and to place items near the door to allow for social distancing. Bell staff will remove luggage while wearing gloves and a mask. -
- All transportation requires a reservation, which can be made by text, email or phone call.
- Drivers will be assigned a vehicle and will sanitize the vehicle after each ride.
- No guests will be permitted in the front passenger seat.
- All vehicles will be electrostatically cleaned before being parked.
- All vehicles will be sanitized prior to being returned from valet to guest. -
- Housekeeping service is provided twice daily.
- If service is declined by the guest, cleaning products and fresh linens can be provided upon request. Soiled linen bags will be provided and trash will be removed daily.
- Guest(s) may not be present in the room during daily service or turn down service.
- Housekeepers are allotted additional time to clean and sanitize each room.
- Housekeepers are assigned a floor and room range. The intent is to keep staff concentrated to smaller work zones.
- Housekeepers are required to wear gloves and masks.
- All guest bedding and linen items such as pillow protectors, mattress pads, and duvet inserts will be changed according to normal policy after each stay. -
- The Little Nell's dining outlets, Element 47, Ajax Tavern and The Wine Bar are open at full capacity. Reservations are recommended.
- Masks are optional for vaccinated guests and recommended for those unvaccinated.
- The Sundeck atop Aspen Mountain opens July 2 for indoor and outdoor dining.
- In-Room Dining, is available for hotel guests 24-hours a day.
- The Little Nell’s signature complimentary mini-bar will continue to be available. Items will be sanitized prior to being placed in room.
- Non-hotel guests may order food to-go from our meal takeout service, Nourish by The Nell.
- Electronic menus are available to view on personal devices.
- Surfaces are sanitized with increased regularity. -
The Health Center / Fitness Center
- Fitness room, locker rooms, steam rooms and showers are open.
- Housekeeping will clean the locker rooms every hour on the hour.
- Additional cleaning wipes will be placed throughout the Health Center for guest use.
- Massages are available in the Health Center and in-room.
- Facials currently are not available in the Health Center or in-room.
Pool and Hot Tub
- An attendant will sanitize chairs and tables before and after each shift and between each guest use.
- An attendant will ensure towels and robes are removed promptly when not in use.
- Hand sanitizer stations will be placed near each entry.
- High touch areas are sanitized hourly.
Nell Adventures
- Nell Adventures are available. Please contact the Adventure Shop to book summer adventures.
Contact
Aspen Valley Hospital
401 Castle Creek Rd
Aspen, CO 81611
(970) 925-1120 (970) 925-1120
Should you require medical assistance in Aspen, please contact the award-winning Aspen Valley Hospital.
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To-Go + Online Ordering
Nourish by The Nell is a takeout service offering the opportunity to enjoy Little Nell cuisine at leisure, out and about on adventures or in the comfort of private accommodations.
The Boutique
Aspen's most chic boutique located in the lobby of The Little Nell is now also available for online shopping. Artwork, apparel, jewelry, handbags, blankets, wine glasses, home goods and more are at your fingertips.
Summer Adventures
Sunny skies and blooming wildflowers set the ideal atmosphere for a Summer Adventure in Aspen! Cast your line into any of the Valley's Gold Medal Waters, elevate your perspective with an off-road tour to the top of Aspen Mountain, or venture on a stargazing tour with our expert guide.