COVID-19 Update FROM THE LITTLE NELL

March 18, 2020

Our top priority at The Little Nell is to ensure the health and safety of all guests and employees. Just like you, we are closely monitoring the COVID-19 developments and will provide updates as they are made available.

On March 14, by order of the Governor of the State of Colorado, Aspen Skiing Company closed all ski operations. On March 18, The Little Nell closed for ski season. Our scheduled summer opening is June 12. For guests due to arrive on this day, or after, we will automatically apply a full refund to your reservation. Please let us know if you prefer a future credit. If a portion of your reservation falls after March 18, we will automatically adjust your departure to this date. Or, if you wish to cancel and receive a refund or credit we will certainly honor this. Please contact reservations at stay@thelittlenell.com or 970.920.4600. For the sake of efficiency, we recommend emailing your requests as we anticipate higher than normal call volume and wait times may be longer.

These actions are being done out of an abundance of caution and with concern for the capacity of local healthcare facilities should community spread of COVID-19 increase.

While we remain open at The Little Nell, we will continue to follow the recommended guidelines from the CDC and have provided FAQs below regarding this situation. For updates from our parent company, Aspen Skiing Company, please visit their Safety Announcements page.

FAQs


Did The Little Nell have guests with COVID-19 staying on property?
On Sunday, March 8, Pitkin County Health and Human Services contacted a couple staying at The Little Nell (occupying one room) regarding their exposure to a person who tested positive for COVID-19. This person was not a Little Nell guest. The couple staying at The Nell began self-isolating in their room that day, awaiting their own test results. On Wednesday, March 11, Pitkin County Health and Human Services provided an update that the results are presumptively positive for COVID-19. The test is considered “presumptive positive” status until the Centers for Disease Control confirm the cases. There have been a number of presumptive positive tests of COVID-19 in Aspen and while all of these cases have been tied to a single visiting group from Australia, it is likely we will see additional cases in the coming days. We take these developments very seriously, and are being diligent in our actions to protect the health and well-being of our guests, employees and community.

Is the hotel open?

No, The Little Nell closed on Wednesday, March 18. We plan to reopen for summer on June 12.

Where were the two guests staying at the hotel?

The couple shared a guest room. Starting on Sunday, March 8, they began self-isolating and we cared for them without physical contact. Housekeeping services were paused. In-room dining deliveries were made with disposable containers left for the guests at their door.

I have been to the hotel within the last two weeks. What should I do?

Please contact your healthcare provider to address this question. As we are not medical professionals, we cannot answer this ourselves. The CDC has created a risk assessment guideline for those with potential COVID-19 exposure here.

Is it to safe to travel to Aspen and elsewhere?
Please contact your healthcare provider for advice on traveling.

What is the hotel doing in response to COVID-19:
We implemented new policies and procedures, which follow recommendations from the Colorado Department of Public Health and Environment, Pitkin County Health and Human Services and CDC. These cleaning and sanitizing protocol and efforts include:
Being in constant contact with our employees to reinforce our sanitization safety procedures in both guest-facing and back-of-house areas.
Sanitizing high-traffic public areas at an increased frequency.
Cleaning frequently touched surfaces in the workplace, such as workstations, countertops, doorknobs, elevators, and elevator buttons multiple times during the day.
Using the cleaning agents recommended by the CDC and that are typically used in these areas and we are adhering to these guidelines for cleanliness.
Hand sanitizer wall dispensers installed throughout the hotel in both the front-of-house and back-of-house and checked and refilled multiple times throughout the day.
All departments implemented hand washing or sanitizing procedures to take place multiple times during employee shifts.
Employees have been instructed on correct hand sanitizing procedures and to wash hands before and after every break.
Proper procedures posted in all back-of-house work areas.
Employees who were feeling ill or experiencing any COVID-19 symptoms were asked to stay home to recover.
Our approach has been and always will to be transparent with our communications.

What are the best preventative measures to take against getting COVID-19?
The best way to protect yourself from getting the disease is to follow the six steps the CDC, state and local health authorities have been communicating since the outbreak was first reported. Please see the links below.
CDC - Corona Virus Information
Colorado Governor's Office - Corona Virus
Pitkin County Health - Corona Virus
Aspen Snowmass - Safety Announcements
Pitkin Alerts – Text CVIRUS to 888-777 for real-time local updates

How is COVID-19 transmitted?
The primary route of transmission is close contact to someone with the illness who is actively coughing or sneezing with a fever. While secondary transmission (touching a contaminated item or surface) is possible, it is not a common source of the disease. Following the precautions recommended reduces that risk significantly. The CDC defines close contact as a distance of “less than 6 feet for a prolonged period of time.” The CDC has not provided an actual time, but they do say it is more than a few minutes, not just incidental contact.

The CDC is conducting an ongoing investigation to determine more about this outbreak. See the CDC’s website for information on how it spreads, prevention and treatment, symptoms, what to do if you’re sick, stigma and resilience and FAQs. This is a rapidly evolving situation and information will be updated as it becomes available.

Contact

(970) 920-4600

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The Little Nell